Shipping Policy

Thank you for shopping with KEY-TRADE.NET.

We are committed to delivering your order as quickly and safely as possible. Please read the following information regarding shipping and delivery.

Order Processing

• Orders are processed Monday through Friday (excluding public holidays).
• Most orders placed before 14:00 CET are shipped the same business day.
• Orders placed after the daily cutoff or during weekends and holidays will be processed on the next business day.
• Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

Shipping Destinations

We ship worldwide.

If your country is not available during checkout, please contact us at support@key-trade.net and we will be happy to assist you.

Estimated Delivery Times

Delivery times are estimates and may vary depending on your location and the courier.

• Spain: 1–3 business days
• European Union: 2–7 business days
• United Kingdom: 3–7 business days
• United States & Canada: 3–8 business days
• Rest of the World: 5–12 business days

Please note that customs clearance may occasionally extend delivery times for international shipments.

Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery address and the selected shipping method.

Any free shipping promotions will be clearly displayed on our website during checkout.

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number so you can monitor your shipment's progress.

If you have not received your tracking information within one business day after placing your order, please contact our support team.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Delivery Delays

While we work with reliable shipping partners, delivery times cannot be guaranteed due to circumstances beyond our control, including:

• Customs inspections
• Severe weather conditions
• Carrier delays
• Public holidays
• High shipping volumes

We appreciate your patience if such delays occur.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before completing your purchase.

KEY-TRADE.NET is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Lost or Damaged Shipments

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible at support@key-trade.net.

We will work directly with the shipping carrier to resolve the issue and provide the best possible solution.

Questions

If you have any questions regarding shipping or delivery, please contact us:

Email: support@key-trade.net

We aim to respond to all inquiries within one business day.